FAQ

What Personal Information About Customers Do We Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience with us. Here are the types of information we gather.

• Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.

• Automatic Information We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website.

• E-mail Communications To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.
  

Do We Share The Information We Receive?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely neccessary in order to complete your transaction and order.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.

Conditions of Use, Notices, and Revisions

Guapo-Guapo.com is a Spanish company. We are under the strict Spanish laws and regulations regarding the privacy and e-comerce. As European Company we offer full guarantee as: Full refund if you are not satisfied. Underwear-Addict.com is part of the Guapo-Guapo.com group (#1 online underwear store in Spain). We are based in Tenerife Island(Canary islands).

If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the 'Contact Us' link on the side menu, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.